PRIVACY POLICY
Akenn Travels & Tours Limited
Website: https://www.akenntravels.com
Effective date: 13 November 2026

1. Introduction
Akenn Travels & Tours Limited (“Akenn”, “we”, “our” or “us”) is committed to protecting the personal information of our customers, prospective customers and website visitors.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, request a quotation, book a trip or use any of our travel services.
We handle personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023.

2. Information We Collect
The information we collect depends on the services you request. It may include:
Personal and contact details: Your full name, email address, telephone number, residential address, date of birth and nationality.
Travel information: Your destination, travel dates, itinerary preferences, number of travellers, accommodation preferences and flight details.
Identification and visa documents: Passport details, passport photographs, visa application documents and other supporting information required for travel arrangements or visa assistance.
Payment information: Booking records, payment confirmations, transaction references and relevant billing information. Payments may be handled by third party payment providers.
Website information: Technical information such as your IP address, browser type, device information, pages visited and interactions with our website.

3. How We Collect Information
We collect information directly from you when you:
1. Complete an enquiry or booking form on our website.
2. Request a quotation or travel consultation.
3. Contact us by email, telephone or WhatsApp.
4. Submit documents for visa assistance or travel arrangements.
5. Make a booking or payment.

We may also receive relevant information from authorised travel partners and service providers when necessary to fulfil your request.

4. How We Use Your Information
We use your information to:
1. Respond to enquiries and prepare quotations.
2. Arrange flights, accommodation, tours and other travel services.
3. Process bookings and manage travel arrangements.
4. Assist with visa applications and related documentation.
5. Process payments and maintain transaction records.
6. Provide customer support and communicate important service updates.
7. Improve our website and services.
8. Prevent fraud and protect our business and customers.
9. Meet applicable legal and regulatory obligations.
We process personal information where we have a lawful basis to do so. This may include fulfilling a contract, taking steps you request before entering into a contract, meeting legal obligations, pursuing legitimate business interests where permitted by law, or obtaining your consent where required.

5. Passport, Visa and Sensitive Information
Some of our services require passport details, photographs, visa application documents and other personal information.
We use these documents only for the travel or visa services requested, including application preparation, verification, submission and coordination with relevant authorities or authorised service providers.
Where information is classified as sensitive personal data under applicable law, we will ensure that the necessary legal conditions for processing are met.
Please submit sensitive documents only through the communication channels identified by Akenn for the relevant service.

6. Sharing Your Information
We may share relevant information with third parties where necessary to provide the services you request. These may include:
1. Airlines and flight reservation providers.
2. Hotels and accommodation providers.
3. Destination management companies and tour operators.
4. Visa processing partners and relevant immigration authorities.
5. Airport transfer and transport providers.
6. Payment processors and financial institutions.
7. Website hosting, technology and customer support providers.
8. Professional advisers and regulatory authorities where required by law.
We share only information reasonably necessary for the relevant purpose.
Some travel arrangements require information to be transferred outside Nigeria. Where this occurs, we will take the measures required by applicable law to ensure that the transfer is lawful and appropriately protected.

7. Marketing Communications
We may send information about our holiday packages, travel offers, promotions and other services where we have an appropriate lawful basis to do so.
Submitting an enquiry or making a booking does not automatically subscribe you to promotional communications.
You may withdraw your marketing consent or opt out of promotional emails at any time by using the unsubscribe option provided or contacting hello@akenntravels.com.
Opting out of marketing will not affect essential communications relating to an existing enquiry or booking.

8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure marketing performance.
Depending on the tools in use, these may include analytics and advertising services provided by third parties such as Google and Meta.
You can manage cookies through your browser settings and any cookie preference controls provided on our website. Non essential cookies will be handled in accordance with applicable consent requirements.
Third party services may process information in accordance with their own privacy policies.

9. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures include access controls, account security, website security monitoring, malware protection, backups and restrictions on access to personal information.
Access is limited to personnel and authorised service providers who require the information to perform their responsibilities.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Retention of Information
We retain personal information only for as long as necessary to provide our services, manage bookings, resolve disputes, maintain appropriate business records and meet legal or regulatory requirements.
When information is no longer required, we take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal obligations.

11. Your Privacy Rights
Subject to applicable law, you may have the right to:
1. Request access to your personal information.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of information where legally applicable.
4. Request restriction of certain processing activities.
5. Object to certain processing activities, including direct marketing.
6. Withdraw consent where processing is based on consent.
7. Request a copy of eligible personal information in a portable format.
8. Lodge a complaint with the Nigeria Data Protection Commission.
To exercise your rights, contact us at hello@akenntravels.com.
We may request information to verify your identity before responding. Certain information may need to be retained where the law permits or requires us to do so.

12. Children’s Information
Where a booking or travel service involves a child, we may collect the information necessary to arrange the child’s travel.
Parents or legal guardians providing a child’s information must have the appropriate authority to do so. We handle children’s information in accordance with applicable data protection requirements.

13. Third Party Websites
Our website may contain links to external websites, booking platforms and payment services.
These services operate independently of Akenn and may have their own privacy policies. We encourage you to review their policies before providing personal information.

14. Changes to This Policy
We may update this Privacy Policy when our services, website practices or legal obligations change.
The latest version will be published on this page with its effective date.

15. Contact Information
For questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, contact:
Akenn Travels & Tours Limited
Email: hello@akenntravels.com
Website: https://www.akenntravels.com